November 2009
News update from our service department by Matt
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Who's paying for it!

From management:

Service is the one aspect that all customers should never take for granted. In an RV purchase, this is one of the most important factors. Buying a great product and having poor service, your RV will encounter problems. A bad product (poor quality manufacturing) with great service has you on the road again only to return with other concerns. Now buying a great product and receiving great service is possible. You get those sought after memories of family trips and friends enjoying those precious moments. Having good products and great service is what we do here at Family RV.

What can we do for you?
We are here to meet all of your RV needs, not just maintenance; have a question about improving fuel economy? Ask us! How about that annoying “boat rock” you get when driving down the road, we know how to address that as well. Questions about an insurance job? Ask us and we will help you find the answers.

“In order for us to help you, we need you to communicate with us” at service@familyrv.com

WHO’S PAYING FOR IT? by Matt

We are pleased to announce that the service department is now offering post-sale service contracts to help you cover the costs of repairs on your RV. We have a great program to offer and it comes at a great price! Would you prefer to pay only a fraction of the repair bills on your RV or the entire bill? All of our customers that are service contract holders are very happy with only paying a small portion of their bills. Check out a recent email we got from Roberta. She purchased a contract with her RV earlier this year and it has more than paid for its self already!

There are many other benefits that come with the purchase of these contracts; concierge service, 24 hour tech support, nation-wide coverage, even an optional tire and wheel program is available! We are offering these contracts at a great price, and there is 0% financing available too! Email us with your questions and let us show you how affordable this can be!

Also this month in service:

Preventative maintenance specials
- brake inspections from $25.99
- appliance cleaning services from $49.99
- pressurized leak test for only $79.95

Max-Air specials:
- Max air vents from $75.00 including installation

Be sure to reference this article when emailing to set up an appointment or with any questions and receive 10% off any regular priced service bill!

WARRANTY/SERVICE CONTRACT WORK: we have a new policy here at Family RV for completing and processing warranty work. Click here to read the full policy.
Come in to our dealership and browse, or visit our parts Special Offers online for more information. In addition, check out other online specials at FamilyRVSite.com.
RV Servicing demands are increasing at Family RV, so now is the time to get your RV serviced and ready for when you need it. Click here to make a Service Appointment on line, send us an email, or call us at 408-365-1991. Our service personnel are ready to make your RV completely roadworthy, and we have many useful accessories on sale.
"Your Adventure Begins Here"
Call: 1-408-365-1991
E-mail us @: service@familyrv.com
Or visit our website: www.familyrv.com
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2828 Monterey Hwy San Jose, CA 95111