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Pick up times are normally between 2:00pm - 4:00pm on the day
of departure. (Your pick up day is counted as a half day)
The pick up process is as follows:
- Visit the front rental office to complete your pick up paperwork (insurance,
deposit, drivers license & credit card copies)
- You will then be asked to watch a 18 minute instructional video (Video
is also available online and can be watched in advance. Previous renters
are not required to watch the video)
- You will then do a complete walk around the vehicle with a PDI tech
to verify the condition and operation of your rental. (prior to your arrival
our technicians have tested all appliances, checked all functions, and
done a complete interior and exterior inspection. Then our PDI technicians
verify the RV and review your needs and get it ready for you. Finally
the detailers clean and get ready. This process takes 2 to 3 hours in
advance of your arrival).
The rental check out process can take 30 to 90 minutes depending if others
are ahead of you, if you have rented from us before, or if you are a first
time renter. Please plan ahead so that you have enough time for the check
out process.
Early pick up times may be available and must be requested in advance
and in writing by emailing info@familyrv.com. We will contact you when
the RV is ready for you to pick up. (subject to vehicle readiness) Early
pick up pick fees are normally as follows:
· Early morning pick up between 10:00 pm - 12:00 pm - $ 45.00 fee
· Early afternoon pick up between 12:00 pm - 2:00 pm - $ 30.00
fee
Return time is normally between 9:00 am - 11:00 am on the day
of return. (Your return day is counted as a half day)
The return times are in the morning so that it allows us enough time to
prepare the RV for the next rental customer. Many times the RV is rented
to go out the same afternoon. It takes longer to check in an RV than it
does to check it out normally, so leave some time for this procedure.
We have found that if the RV is returned as picked up, full of fuel, cleaned
inside and out and with no damage the rental return process goes quicker.
So please return the unit as received. If there is cleaning needed or
damage caused to the unit this will delay the check in. Also on busy return
days it will help to have all of your paperwork ready and rental unit
ready for us to inspect to help expedite the check in process. Any cleaning
needed or damage caused will be evaluate, estimated and gone over with
you and will need to be paid for prior to leaving unless otherwise approved
by the service manager. If there was an accident we will need to get in
contact with you insurance and get a claim file. Your security deposit
will be held along with any fees until resolved.
The check in process can take 30 minutes to 2 hours depending if others
are ahead of you, if there is damage on your rental, or if you have returned
it the same way you received it. Please plan ahead so that you have enough
time for the check in process.
Thank you
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