Policies and conditions for trailers

Thank you for choosing Family Travel Trailer for your Travel Trailer needs.

Please read the following Trailer Policies and Conditions carefully. It forms any rental agreement you make with Family RV. After you've read it you'll find a link to our Online Trailer reservation form. The link appears immediately following the Policies and Conditions. Rental prices, Policies and Conditions are subject to change without notice. Most trailer rentals require a 2 5/16" Ball, brake controller, and other towing equipment.

1. Rental Payment: If reservation is made within 30 days of departure date, the total rental payment is due at time of reservation. If the reservation is made outside of 30 days, a reservation down payment of $1000.00 will be due for travel trailers and toy haulers. Fifth wheel trailers have a $1500.00 security deposit. Please Note: A $2000.00 security is required for any rental that goes through the Labor Day weekend. The balance of the rental is due 30 days prior to the departure date. Rental fee's can be paid by Master Card, Visa, Discover, cashiers check or personal check. If paying by check, check must be received 4 weeks prior to departure date. The security deposit must be paid by a credit card with the renters name on the card. Checks are not accepted at time of pick up.
2. Cancellation Fee: All cancellations for whatever reason need to be submitted in writing to info@familyrv.com. If the rental is canceled from the time the reservation is made, or up until 30 days prior to departure date, renter forfeits 50% of the down payment. If the rental is canceled within 30 days of the departure date, is a no show, or does not pick up the rental within the pick up times allowed, there will be no refund. The security deposit will be refunded the same way it was paid. Cancellation insurance is available at a cost of $200.00 per contract and must be purchased at time of the initial reservation. The cancellation insurance allows you to cancel up to 72 hours before departure and only forfeit the $200.00. If the cancellation is made within 72 hours of the departure date, there will be no refund. If renter cancels because their insurance company will not cover the Travel Trailer, cancellation fees apply.
3. Rental Floor Plans: Reservations are made by floor plan only, not by year, make, unit number, or color. Most units are for sale and may be sold before your departure, if so, you will be contacted to choose another model. Family RV will do its best to accommodate you with the floor plan that you have chosen, Family RV reserves the right to substitute vehicles of similar, older, newer, smaller, or larger grade. Should a smaller floor plan be offered, liability will be limited to refund of price differential between model paid for and model taken.
4. Contract Changes: Two changes are allowed per rental contract. Changes would consist of a date or vehicle change. The first change is at no cost if the change is done no less than 7 days before the departure date to avoid a penalty. If the change is made within 7 days of departure date there is a $50.00 penalty fee. Reschedules will not be accepted on day of pick up, renter will need to cancel and rebook (cancellation fees apply). The second change is $30.00 . No refunds will be given on days that were originally booked, then shortened. Prevailing rental dates will apply to all rescheduled dates. Rescheduled rental dates must be within the same calendar year. No cancellations will be allowed on rescheduled dates, if renter cancels rescheduled dates, renter will forfeit all rental payments. Name or credit card changes are not allowed on an already booked reservation. To change a name on a booking, the booking will need to be canceled (fee's apply) and rebooked.
5. Delivery / Pick up costs: If you would like a Family RV driver to deliver and pick-up your rental vehicle to you (1 month minimum rental required) a charge of $75.00 per hour with a 2-hour minimum will be charged. The delivery charge is calculated from the driver’s departure from Family RV to the subsequent return to Family RV. Traffic, on road accidents, or bad weather can delay driver and renter is still responsible for the drivers time. Renter must provide a detailed and legible map with full directions before departure date. Delivery site must be free of shrubs, debris, and the delivery site must be wide enough to allow maneuverability for the driver. If you are unsure if the location is suitable for the vehicle being delivered, we can provide a pre-inspection at an additional cost. Please call for costs. If you would like the unit set up , there is a $30.00 set and tear down fee please let your rental agent know ahead of time of you would like this.
6. Preparation Fee: Prep fee includes a complete walk through and instruction of the Travel Trailer, instructional videotape, a Rental Assistance Guide, a full tank of propane, water, sanitation chemicals, and the emptying of all holding tanks upon return. Prep fees are as follows: Trailers $125.00, $150.00 - $200.00 on fifth wheel trailers. If the videotape and rental guide are not returned, a replacement fee of $50 will be charged. You will receive a videotape and Rental Assistance Guide when you pick up your Travel Trailer.
7. Travel Trailer Rental Pick Up & Return Times: Your Travel Trailer rental pick up times are between 2pm - 4pm (Monday – Saturday) based on vehicle readiness. Please call at 1pm on your pick up day to get your approximate pick up time. If you show up without calling first your vehicle may not be ready and there may be a wait. The check out and check in process can take up to 2 hours each - please allow yourself enough time. If you would like to leave a personal vehicle on out lot while you are on your trip, you can do so for $10.00 per day per vehicle per contract (Limit one vehicle per contract). Family RV will not be responsible for any damages to the renter’s vehicle or personal belongings left by the renter. Early pick up times may be pre-arranged 2 days before pick up date (subject to vehicle readiness) as follows:
• Early morning pick up between 10:00 am - 12:00 pm - $45.00 fee.
• Early afternoon pick up between 12:00 pm - 2:00 pm - $30.00 fee.
Return time is between 9am - 11:00 am (Monday – Saturday). Renter agrees to pay a late fee of $75 per hour for every 1hour period after 11am up to a maximum of $500.00 per day. If renter is late and delays the departure, or cancellation occurs of the next renter, then renter is responsible for any inconvenience fees or loss of revenue, whichever is greater. Any extension of rental or late returns must be approved by a rental manager. There are No pick up’s or returns on Sunday’s or major holidays. There are no refunds for early returns. The Travel Trailer must be returned clean inside and out. If the Travel Trailer is not returned clean inside and out, a $50 per hour cleaning fee (1hr minimum for exterior) will be charged. Renter must pick up & drop off the rental vehicle him or herself. No Exceptions! No returns or pick-ups on Sundays or major Holidays.
8. Travel Areas: Travel is not recommended in the summer months (July & August) in the desert areas (i.e. Death Valley), due to the hot heat which may cause tire damage and other problems. If a problem occurs you will be responsible to pay for any damage caused and any loss of revenue while the vehicle is being repaired. During the winter months we do not recommend that you travel to or through snow areas, use snow chains, or travel where the weather is below freezing. Tire chains can damage tires if not properly installed and the holding tanks may freeze and burst, the renter will be responsible to pay for any damages caused and any loss of revenue until the rental vehicle can be rented again.
9. On Road Concerns: If you have concerns or have equipment operation questions you should refer to the Rental Assistance Guide provided to you at the time of departure. If the problem persists or you have concerns, please call us at 800-201-1991. Please be sure to bring a cell phone on your trip. Renter must call Family Travel Trailer for assistance to help with all concerns. No reimbursement for out of pocket expenses will be paid to renter unless prior authorization has been given by a manager from Family RV, and receipts of repairs are given to Family RV on return. If renter is at fault for any damage, or operation failure, renter will be responsible for all rental, repairs, and any loss of future rental income. If the stove, oven, bathroom, refrigerator, freezer, or heater malfunction and were not useable and it was not caused by the renter, you may be reimbursed up to $5.00 per day at the Managers discretion. Please note: Although these vehicles are maintain regularly, the Travel Trailer is like a house in an earthquake so we recommend that you bring a tool kit with a 12 volt test light, tape, fuses, cell phone, and a cooler. Having these items with you can ensure a safe and trouble free trip.
10. Smoking and Pet Policy: There is No Smoking in any of the Travel Trailers. If the Travel Trailer returns with a smoke odor, renter will be charged additional fees to remove the smoke odor from the Travel Trailer. Costs will vary but could be up to $500.00. Pets are allowed in the Travel Trailer as long as the Travel Trailer is returned the same way renter received it, free of pet hair and pet odor. If cleaning is needed to remove pet hair and pet odor, the rental contract will be charged accordingly. Costs will vary.
11. Renter Damage: If the Travel Trailer is returned with damage while the Travel Trailer was in possession of the renter, renter is responsible to pay all damage costs whether the renter was at fault or not or if damage was caused by acts of nature (Wind, rain, earthquake, fire, flood, etc). If an accident occurs, renter is responsible for obtaining a police report, contacting the renter's insurance company and contacting a rental agent at Family RV immediately at (800) 201-1991. Renter(s) who's names appear on contract are the only authorized drivers to tow the Travel Trailer. The renter (Name on contract) is responsible for all rental costs and any and all damages. Renters with an insurance endorsement will need to go through their insurance company for reimbursement. If damage amounts are substantial and a claim must be submitted, and renter is responsible for any and all damages, loss of revenue, or additional expenses not covered by insurance. Check in time may take up 2 hours for damage estimating, please allow yourself enough time. Family RV will estimate the damage and expedite the repairs.
12. Insurance for Travel Trailers: Comprehensive and collision is added (May - September) to all Travel Trailer rental contracts at $14.95 per day with a $500.00 deductible, renters must still obtain an insurance binder from their insurance company showing that the liability from the tow vehicle extends to the Travel Trailer. Renter must be 27 years of age or older to rent the Travel Trailer. To file a claim under Family RV's insurance a police report the accident must involve another vehicle and a police report must be filed. Family RV's insurance DOES NOT cover fixtures, tires, awning, negligence, below the bumper, undercarriage, wheels, axles of the vehicle or loss of revenue. It is the renter's responsibility to contact their insurance company for a binder and to give the liability insurance information on the vehicle they are renting. The vehicle information must be on the form as the insured vehicle that the agent faxes over. Renter must call Family RV before their departure to acknowledge receipt of the binder. The renter cannot leave with the rental vehicle unless the insurance binder has been received and is acceptable to Family RV. Family RV will not contact renters insurance for the binder upon departure, this will delay the departure process. NO EXCEPTIONS!!!
13. Appliances: The A/C, Awning, Radio, Microwave etc. are convenience items. If any malfunctions should occur with any of these items, no compensation will be made to the renter. For assistance, renters are advised to consult the Renter Assistance Guide in the Travel Trailer. If any concerns, please call Family RV at 408-365-1991.
14. Tires: Tires are the responsibility of the renter. In the event of a tire failure the renter is responsible for having the tire replaced with the same type and bringing back the original tire to Family RV along with a receipt for the new tire. Renter should not change the tire him/herself, renter should have a qualified Technician change the tire.
15. Dry Camping is not advised: When the renter is "Dry Camping" (not connected to an external power source), problems will most likely arise due to a low battery or failure. The battery will continue to become low until renter is connected to a external power source. Family RV is not responsible for the battery being low or any appliance or Trailer malfunctions of the vehicle due to dry camping, NO reimbursements will be given for "Dry Camping Malfunctions".
16. Early Returns / Extending Rental Dates: Renter is responsible for looking over the rental contract to ensure that all rentals costs and rental dates are correct before they leave on their rental. If renter wishes to extend their rental dates, renter must call Family RV at 800-201-1991 for approval. There are NO refunds for early returns. If renter does not return on their scheduled return date and has not called Family RV for approval to extend, renter will be charged additional rental day (s), inconvenience fees, or loss of revenue whichever is greater.
17. Parking/Traffic Violations: Renter is responsible for reporting and payment of all parking/traffic violations at rental return. Non- reporting of parking/traffic violations breaches the Rental Contract and may result in an administrative charge of up to $100 in addition to the fines.
18. Late Pick Ups: No refunds will be given for late pick ups, no shows, or early returns.
19. Security Deposit: The security deposit is refunded (if returned with no damage, clean in/out, no amounts owing) 7 business days after return of vehicle if paid by credit card or cash, 21 days from return if paid by check.
20. Long Term Trailer Rentals: If renter is renting a trailer for 30 days or longer and the trailer is going to be parked on their residential or commercial property and not be moved, it is considered a long term trailer rental. Renter is responsible for any malfunctions with the long term trailer rental after 30 days from start of rental contract unless renter has purchased a long term maintenance agreement (See #21).
21. Long Term Maintenance Agreement: A renter that is renting a trailer for 30 days or more can choose to purchase a long term maintenance agreement at the time their reservation is made for $40.00 per month. The maintenance agreement covers all parts & labor costs to repair the trailer. There is a traveling fee to and from the site where the trailer is at a rate of $25.00 per hour per trip. If the maintenance agreement was not purchased, renter is responsible for all parts, labor, and regular traveling costs of $75.00 per hour to repair the trailer. Service Travel Trailer calls must be within a 40mile radius.

X ____________________________________________ Date: _________________
(Signature acknowledges that renter has read and agrees to the above policies and conditions)

Renter understands that by submitting an online reservation Travel Trailer form that he/she has read and agrees to all Family RV's Trailer policies and conditions and authorizes Family RV to check his/her credit, employment history, and to ask questions about his/her credit experience.)