Our purpose is to get you a roof over your head as quickly as
possible and something that will serve you well during your needs.
Our frequently asked questions.
How do I get started?
Answer:
Call our office at 408.365.1991 or Email
How do I know this will work for me?
Answer:
Our representative will answer all your questions and get you all the neccessary
information as quickly as possible.
What information will I need to provide?
Answer:
We will need your insurance adjusters name and number as well as your claim
number when that is available. We will also need contact information for you;
telephone numbers where you are staying, work numbers, size of your family,
number of pets, etc.
What if I have pets?
Answer:
Pets are no problem for us. We do charge a pet accommodation fee that is billed
to your insurance company. All we ask is that you provide them and the unit
with proper care. Please keep in mind they have been traumatized also and their
behavior may suffer a bit for a short time.
Do you bill the insurance company or me?
Answer:
We deal directly with your insurance company for payment. There is a section
of your contract called the "Direction to pay", which authorizes
direct payment to us.
Are there any out of pocket expenses?
Answer:
There is a damage deposit due the day of delivery. Damage deposits are held
until rental is finalized and file is paid in full. To ensure full return of
your deposit the unit must be returned very clean and have no damage.
Your initial invoice, delivery fees, permit fees etc. are payable at time of
delivery. The damage deposit may be paid at time of initial appointment to
reserve a unit.
What about electricity, water, telephone and cable?
Answer:Your general contrator needs to contact us if new contruction. We need
110 volt, 30 amp, water and sewer. You, the homeowner, will need to contact
your local telephone and cable companies for those hookups.
How do you hookup the water and electricity?
Answer:
Our installers will tie directly into your existing services. If your electrical
panel has been too damaged to use, a temporary service pole would be required.
Do I need to be there for delivery?
Answer:
Normally yes. There are contracts to be signed on delivery day as well as the
damage deposit to be paid. It is also helpful to be there to see the path the
mobile home takes going in your property. If removal takes place in the winter,
you will know which areas will need to be free of snow and debris and this
is the best way to get that information.
How soon can I expect delivery after I have contacted you?
Answer:
Delivery dates depend on your individual situation. We aim to deliver to you
as quickly as possible but your delivery is dependent on weather conditions,
site preparation, location, town permits and authorization from your insurance
company. We will do everything we can to help you begin to get back to a normal
life.
When will I be able to move in?
Answer:
We can get this done or you can have your general do this.
How are they heated?
Answer:
Our units have foced air heat.
How long have you been in business?
The owner has been in this business since 1985.
Are the units insured?
Answer:
Yes, we insure the units but we recommend you insure your personal contents.
What if something breaks?
Answer:
Our service staff is on call via a 24-hour answering service.
Do you have different size units?
Answer:
We have from 16' to 44' sizes with many different floorplans
May I come and look at the units before I decide or take
delivery?
Answer:
Yes you may we are located at 2828 Monerey Road, San jose CA 95111
Contact us at 408.365.1991 or visit our website www.familyrv.com
What about furniture and appliances?
Answer:
The kitchen has a full size stove and refrigerator. The bedrooms
and living room are fully furnished.
What about cost?
Answer:
The costs depends on size, type and duration of rental
What do I do when I am done with the unit?
Answer:
Contact our office and will schedule removal of the
unit with you at that time. Bear in mind deliveries
will always take precedence over removals (just as
your delivery did). If you require the unit to be removed by a certain date
please let us know and we will do our best to accommodate you.
Types of units
Family RV 2828 Monterey Road San Jose, CA 95111 408.365.1991 info@familyrv.com
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