Michelle from San Jose , CA

Everyone was great! I was greeted by someone immediately, both when I picked it up and dropped it off. I didn’t have to wait during any part of the process.

I appreciated being able to pick it up early last week – that made the day a lot less stressful. The guy took his time with showing me how to work everything when I picked up the RV – which definitely paid off over the course of the trip. The check-in on the way back was thorough but quick, which I always appreciate. They found some small chips on the wind shield and checked to see if they were there before (on the last rental) and they were, so that felt good – an honest attempt to only charge for new damages. I also got a free lift home.

The heater worked awesome (it was probably in the 30’s just before dawn). Maddy was usually first up and she would turn the heater on and fire up the stove for hot chocolate. Being able to take a hot shower, out of the cold and wind also made a big difference on a 6 day trip. Overall I felt a lot better at the end of the trip. Now I just need to work on Marty so he’s a little more gun-ho about the whole thing.

Thank you!

Michelle
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From: Alan Cezar [mailto:alan@familyrv.com]
Sent: Tuesday, November 27, 2007 11:24 AM
To: Michelle
Subject: RE: Are you at the office?

If there was anything that we could have done better for you I would like to know.

See you later

Alan Cezar
2828 Monterey Road
San Jose, CA 95111
Main: 408-365-1991
Direct: 408-365-2015 Ext: 302
Fax: 408-365-2003
E-mail: alan@familyrv.com
Website: www.familyrv.com
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From: Michelle
Sent: Tuesday, November 27, 2007 9:24 AM
To: alan@familyrv.com
Subject: Are you at the office?

Alan,

I’m all set to head over to Family RV and debating how to get home. I can throw my bike in the RV…or if you’re there and heading home I could time the return to hitch a ride back J It’s not a big deal either way but hate to get there and find out you’re heading back here!

Michelle