Thanks for the email Pete &
2828 Monterey Road
San Jose, CA 95111
T: 408.365.1991 Ext:302
From: Peter Hofer [mailto:firstname.lastname@example.org]
Sent: Tuesday, November 25, 2008 2:41 PM
Subject: great service
Pete and I wanted to update you on our issue from October.
We brought the RV back in and saw Mike regarding the fan not
working - seems as though this was due to a learning curve
with Pete - he was kindly instructed the fan will only work
when the switch is on, which was fixed in September - kindest
regards to one issue.
While we were there we ordered a new cover for one of the
AC units on the roof and Mike ordered it for us. It arrived
in a very timely manner and Mike gave us a great price - picked
it up last Saturday.
Thanks always for listening and having a great company - we
look forward to many more years with you and Family RV
PS - Rick showed me another unit, which I believe has been
sold to someone since, but he's still working on me to upgrade!!!
He's a great asset to your team.
Happy Thanksgiving to all
Pete and Terry Hofer