Buy where you get service

Thanks for the email Pete & Terry

Alan Cezar
2828 Monterey Road
San Jose, CA 95111
T: 408.365.1991 Ext:302
F: 408.365.2003
E: alan@familyrv.com
W: www.familyrv.com
________________________________

From: Peter Hofer [mailto:hofers1965@yahoo.com]
Sent: Tuesday, November 25, 2008 2:41 PM
To: alan@familyrv.com
Subject: great service


Alan:

Pete and I wanted to update you on our issue from October. We brought the RV back in and saw Mike regarding the fan not working - seems as though this was due to a learning curve with Pete - he was kindly instructed the fan will only work when the switch is on, which was fixed in September - kindest regards to one issue.

While we were there we ordered a new cover for one of the AC units on the roof and Mike ordered it for us. It arrived in a very timely manner and Mike gave us a great price - picked it up last Saturday.

Thanks always for listening and having a great company - we look forward to many more years with you and Family RV

PS - Rick showed me another unit, which I believe has been sold to someone since, but he's still working on me to upgrade!!! He's a great asset to your team.

Happy Thanksgiving to all

Regards,

Pete and Terry Hofer




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